Service: 20,000KM

It's that time again..where Gen2 have travelled far and wide. So, the usual maintenance have to be done. As usual, decided with the 8.00am service appointment (it takes the people there at COE a lot of time to service a car).. As usual, left home at around 7am..but to my horror, the road was packed with cars! So it was bumper to bumper all the way until Jalan Kewajipan where there was a lil breather. Since I know that it'll take a long time to service, I went with another car..leaving Gen2 all alone there (by now he should be familiar with that place already, and he's a big boy).

When we arrived, we were 15 minutes late. As usual, it takes them around 15 minutes to notice us then came a nice lady to attend to us. Her name was Kamalliah, and she seemed to be quite friendly. So, I informed I was there for the usual 20, 000KM service and that the replacement headlamps are ready also to check on the status of the front leather seat. She noted and took the warranty slips given earlier. She then asks whether there are other problems which is when I highlighted the centre air vent was broken;



and that the inside right rear door handle was loose and caused a VIP (mother) to be very upset when she can't open the door to exit;

left:

Also, due to the previous incident, got to replace the wheel cap and the tyre valve caps. She says the replacement wheel cap needs to be bought while she'll see what she can do with the tyre caps. It's nice to see that they're willing to help a customer out without asking him pay everytime. Regarding the service, it as a service package. All needs to be done except for one (can't remamber what that special one was) because that one step was not needed. I think she's a new staff, hence all the 'by the book' procedure.

After that, handed over the keys and was told that they'll call when the car's ready (but will sms instead everytime). So, after 5 hours, yes 5 hours! The car was ready for collection. Imagine for a normal service, they need 5 hours just to get it done, that's almost 1/4 of a day gone if I were just to sit there waiting. What was done;

Material Section

1. SW300; Screen Wash : RM5.20
2. PW811941; Element Air Filter : RM21.34
3. PW811783; Gasket Plug - oil drain : RM2.27
4. PW811750; Spark Plug - BPR6EF-11 : RM34.20
   
5. PW811577; Oil Filter : RM11.00
   
6. PE700009116; Syntium 800/15W-50 SM 4L : RM97.00
   
7. PC140107; Radiator Coolant : RM 97.00
8. MS991159; Auto Trans Fluid (SPIII) 5L : RM139.09
   
9. CM6-CPK.PSC; Procare Smart 1.6 Campro (A) : RM126.00
   
10. BF500XT; Brake Fluid Dot 4 : RM 39.32
    
11. PW861175; Cantre Cap Big : RM13.91
12. PW855534; Lamp Assy, head RH : Warranty
    
13. PW855533; Lamp Assy, head LH : Warranty

Customer request:

1. Centre a/vent broken - ***fixed***
2. RR LHS Door handle loose - ***readjust striker***
3. Tyre valve cap missing - ***not supply***
4. Replace part - ***replace both h/lamp due top dusty***
5. To supply wheel cap - ***done***
   

Total Paid : RM502.25

I didn't know my head lamps got replaced because they were dirty since I complained that there were water marks on the inside of the lamps. And that the guy at the tyre department was stingy not to spare some valve caps to the service assistant. So, all in all it was an expensive and long 20,000KM service but at least they settle every issues and I'm again a very satisfied customer.