CareKool Visit

Since today have some free time to kill, decided to go find a soultion to the bugging air bubbles on the left rear window. As, the tint was by CareKool, of course CareKool outlet is the place to go~ This is my first visit to the CareKool outlet at Puchong, but the second for Gen2.

The shop's not hard to find, it's at the one of shops behind the row of shops opposite Giant Bandar Puteri. There's a large CareKool sign in green and white, so it's hard to miss. But if you still find it hard to get there, maybe this can help: CareKool Puchong

So, we went there and the 1st thing we noticed is the service. The owner (I guess) came out personally to greet us, and so I told him about the bubbles and also the problem I'm facing regarding the tint with Proton. After looking at it, he says it's not bubbles but rather particles which got trapped in between the film and glass when the tint was applied. And it's a RM1500 tint not a RM2000+ tint like what Proton claimed to be! At least it's no cheap tint (self console).

Ok, then the warranty. He says, he honours the warranty eventhough there's no receipt and warranty card. But me and my big mouth, asked for it to be in writing, so he went in and review the policy as not all tint package comes with 5 years warranty. When he returned, it seems that the tint was actually an advert product. They tinted my Gen2 as part of their advertising and that is not covered with warranty after Proton sells it because they did not charge Proton for the tint.

However, he later passed me this envelope;


Which contains this letter:


Was surprised and glad that he is still willing to honour 2 years warranty. Very good business ethic I say, not like the people at Proton Bandar Puteri. So, the tint is covered by warranty although not as long but at least better than no warranty at all right? And also did talked much on tint and found methods or precautions to take so not to get into trouble with the authorities without having to go against the law.

Since I was already there, managed to get sandblasting done as well. It's not really sandblasting, but something like it. It's not really sandblasting since it doesn't involve any sand and nor does it involve any blasting. It's just some stickers and some chemicals. On both front and back wind screens and also on both side rear small windows.

He also gave me this:


which is a roadtax tint! and also a roadtax 'holder'. I didn't know there's such thing before. Then he explained that it's so the roadtax glue will not damage the front windscreen tint. And best of all, it's free! And it's also a free service that the shop offers yearly when you renew your roadtax, but of course you need to have tinted your windows with CareKool tint 1st.

So, if you're interested in tinting your car and you worry of getting poor service and/or getting conned with poor quality tint and poor workmanship, then give this outlet a try. Contact details are as below:

CARE KOOL TINT SHOP
No.50, Jalan Puteri 2/2,
Bandar Puteri Puchong,
47100 Puchong,
Selangor.
Tel : 03-8068 2079, 03-8068 2149
Fax : 03-8060 3195

Sadly in the 1hours plus I was there, I failed to asked for name or even a business card..how rude of me~

2nd Service

2nd Service @ 5000KM..

Phoned up the people at Proton's C.O.E. to make an appointment to go for 2nd service. More info here: http://www.geocities.com/jullian_vipers2/

Appointment was at 8.00am. So after registering the car there, waited for about 4 hours while watching TV3 (don't even have Astro!) at the Customer Waiting area and also going breakfast with my dear dear (the cafeteria was nice, ^^). Juz a regular 2nd service, changed engine oil, gasket plug and oil filter. Again complained about the leather seat problem, and again, Proton say no stock. What I complained are as below;

Customer's request (makes it sound like you're the one with the problem, not them!):

1. To check whole d/board vibrate when a/cond more than half speed***tune up engine

2. To check d/board rattling noise when driving - LH area***retightened d/board bracket

3. TO check radio reception all channel s/times slow & s/times loud***refixed antenna cable

4. alignment & balancing - steering vibrate 110km/h

5. check engine s./times hard to start**retightened battery terminal

So, basically everything is loose (*** are the corrective steps taken). Didn't manage to do balancing & alignment because the SA, Sazali, said that I complained too much. Also they are short of staff, so if I wanted the balancing & alignment to be done, I would have to leave my car there! -.-"

So, as a summary.. Only problem 2 & 5 are solved, and oil changed in the 4 hours there.. Met another Gen2 CPS owner there, a salesman, and he recommended that the service centre at Shah Alam is wayyy better! So, will try that out next time~ Heard that the C.O.E. is undergoing restructuring with appointment of a new manager, so hopefully things will be better and FASTER next time (because most of the time, can see that the car was just sitting there staring at the wall!)..

p/s: Claimed the Smart Tag in terms of cash (RM100) from my Sales Assistant~

Warranty Quandary

The question is: How long is the Gen2 CPS' warranty period?

Sales: 3 years, confirm 3 years! If you take bank loan, bank will extend another 2 years. So total is 5 years.

Service Assistant: Proton give 2 years. All Proton cars comes with only 2 years warranty. If you take bank loan, bank will give additional 3 years. This is called the extended warranty. The bank will send you a EWP (Extended Warranty Period) letter or certificate.

But Proton's brochure and website says it's 5 years extended warranty, it didn't mention anything about needing a bank loan to get it. What if I pay cash? Means I don't qualify for the 5 years warranty? This is very misleading then!

Sales: If you pay cash, then it's just 3 years. Because no bank will extend for you. So, if you want 5 years warranty, then get bank loan.

Service Assistant: If you pay cash, then it's just 2 years. Because no bank will extend for you. So, if you want 5 years warranty, then get bank loan.

Conclusion: So, it seems that you need a bank loan in order to get the warranty 'extended' to 5 years since both sales and service seems to be consistent on that..
And the Owner's Manual states that it's only 2 years (don't believe the sales person, do some reading!)..

!!!-WRONG-!!!

I got this letter today:



It clearly states that the warranty of my Gen2 is March 18, 2014. 2014! That's 5 years from date of purchase. ^^ Guess that the staff at Proton need to be retrained! >.<

Close up of the warranty extension period:

Operation: Transporter

It's Friday.. And the day my bro is shifting from PJ to Setapak..
My car was the largest car around, so had to ferry his stuffs to Setapak..
So, the challenge is to transport this:


In this:


So, 1st.. Protect the car:


Then dump in everything that can fit:


While the more delicate, important, or extra stuff can go:


Car moved happily to Setapak, drive is still spirited. Not really feeling the extra weight behind. Although the Gen2 has a cute, slim rear, it still managed a students move to his rented room (including some of his gf's stuffs).. Imagine how much more u can carry in a Persona~ :P