Service: 20,000KM

It's that time again..where Gen2 have travelled far and wide. So, the usual maintenance have to be done. As usual, decided with the 8.00am service appointment (it takes the people there at COE a lot of time to service a car).. As usual, left home at around 7am..but to my horror, the road was packed with cars! So it was bumper to bumper all the way until Jalan Kewajipan where there was a lil breather. Since I know that it'll take a long time to service, I went with another car..leaving Gen2 all alone there (by now he should be familiar with that place already, and he's a big boy).

When we arrived, we were 15 minutes late. As usual, it takes them around 15 minutes to notice us then came a nice lady to attend to us. Her name was Kamalliah, and she seemed to be quite friendly. So, I informed I was there for the usual 20, 000KM service and that the replacement headlamps are ready also to check on the status of the front leather seat. She noted and took the warranty slips given earlier. She then asks whether there are other problems which is when I highlighted the centre air vent was broken;



and that the inside right rear door handle was loose and caused a VIP (mother) to be very upset when she can't open the door to exit;

left:

Also, due to the previous incident, got to replace the wheel cap and the tyre valve caps. She says the replacement wheel cap needs to be bought while she'll see what she can do with the tyre caps. It's nice to see that they're willing to help a customer out without asking him pay everytime. Regarding the service, it as a service package. All needs to be done except for one (can't remamber what that special one was) because that one step was not needed. I think she's a new staff, hence all the 'by the book' procedure.

After that, handed over the keys and was told that they'll call when the car's ready (but will sms instead everytime). So, after 5 hours, yes 5 hours! The car was ready for collection. Imagine for a normal service, they need 5 hours just to get it done, that's almost 1/4 of a day gone if I were just to sit there waiting. What was done;

Material Section

1. SW300; Screen Wash : RM5.20
2. PW811941; Element Air Filter : RM21.34
3. PW811783; Gasket Plug - oil drain : RM2.27
4. PW811750; Spark Plug - BPR6EF-11 : RM34.20
   
5. PW811577; Oil Filter : RM11.00
   
6. PE700009116; Syntium 800/15W-50 SM 4L : RM97.00
   
7. PC140107; Radiator Coolant : RM 97.00
8. MS991159; Auto Trans Fluid (SPIII) 5L : RM139.09
   
9. CM6-CPK.PSC; Procare Smart 1.6 Campro (A) : RM126.00
   
10. BF500XT; Brake Fluid Dot 4 : RM 39.32
    
11. PW861175; Cantre Cap Big : RM13.91
12. PW855534; Lamp Assy, head RH : Warranty
    
13. PW855533; Lamp Assy, head LH : Warranty

Customer request:

1. Centre a/vent broken - ***fixed***
2. RR LHS Door handle loose - ***readjust striker***
3. Tyre valve cap missing - ***not supply***
4. Replace part - ***replace both h/lamp due top dusty***
5. To supply wheel cap - ***done***
   

Total Paid : RM502.25

I didn't know my head lamps got replaced because they were dirty since I complained that there were water marks on the inside of the lamps. And that the guy at the tyre department was stingy not to spare some valve caps to the service assistant. So, all in all it was an expensive and long 20,000KM service but at least they settle every issues and I'm again a very satisfied customer.

Headlamp's here~

As previously mentioned, both my Gen2's headlamps have watermarks..strangely in the inside of the headlamp. Just pointed it out during maintenance and surprisingly, Proton offered to change the whole headlamp, both of it! I thought it would be just a simple taking off the lense and wiping it then replace it and add those bonding stuff so it remains water resistant, how silly of me~ :P

So, this afternoon..around 1.45pm, got a call from the friendly Ms Nurul of Proton CoSE to inform me that both headlights are already ready for installation. She then asked me when I will be able to go and get the replacement done. Then I remembered that 'they' still owe me a leather seat. When I questioned Ms Nurul, she said she was not aware and need to check on that.

So, since she needs to check (should take about a month or two..:D) I decided that I would go get my headlamps swapped on my next service (20, 000KM) and asked to see whether they can keep it safe for me til then. Ms Nurul said 'Ok', and so that's it. Hope they will keep the new headlights safe and 'new' until I get there probably next month. :D

CareKool Visit

Since today have some free time to kill, decided to go find a soultion to the bugging air bubbles on the left rear window. As, the tint was by CareKool, of course CareKool outlet is the place to go~ This is my first visit to the CareKool outlet at Puchong, but the second for Gen2.

The shop's not hard to find, it's at the one of shops behind the row of shops opposite Giant Bandar Puteri. There's a large CareKool sign in green and white, so it's hard to miss. But if you still find it hard to get there, maybe this can help: CareKool Puchong

So, we went there and the 1st thing we noticed is the service. The owner (I guess) came out personally to greet us, and so I told him about the bubbles and also the problem I'm facing regarding the tint with Proton. After looking at it, he says it's not bubbles but rather particles which got trapped in between the film and glass when the tint was applied. And it's a RM1500 tint not a RM2000+ tint like what Proton claimed to be! At least it's no cheap tint (self console).

Ok, then the warranty. He says, he honours the warranty eventhough there's no receipt and warranty card. But me and my big mouth, asked for it to be in writing, so he went in and review the policy as not all tint package comes with 5 years warranty. When he returned, it seems that the tint was actually an advert product. They tinted my Gen2 as part of their advertising and that is not covered with warranty after Proton sells it because they did not charge Proton for the tint.

However, he later passed me this envelope;


Which contains this letter:


Was surprised and glad that he is still willing to honour 2 years warranty. Very good business ethic I say, not like the people at Proton Bandar Puteri. So, the tint is covered by warranty although not as long but at least better than no warranty at all right? And also did talked much on tint and found methods or precautions to take so not to get into trouble with the authorities without having to go against the law.

Since I was already there, managed to get sandblasting done as well. It's not really sandblasting, but something like it. It's not really sandblasting since it doesn't involve any sand and nor does it involve any blasting. It's just some stickers and some chemicals. On both front and back wind screens and also on both side rear small windows.

He also gave me this:


which is a roadtax tint! and also a roadtax 'holder'. I didn't know there's such thing before. Then he explained that it's so the roadtax glue will not damage the front windscreen tint. And best of all, it's free! And it's also a free service that the shop offers yearly when you renew your roadtax, but of course you need to have tinted your windows with CareKool tint 1st.

So, if you're interested in tinting your car and you worry of getting poor service and/or getting conned with poor quality tint and poor workmanship, then give this outlet a try. Contact details are as below:

CARE KOOL TINT SHOP
No.50, Jalan Puteri 2/2,
Bandar Puteri Puchong,
47100 Puchong,
Selangor.
Tel : 03-8068 2079, 03-8068 2149
Fax : 03-8060 3195

Sadly in the 1hours plus I was there, I failed to asked for name or even a business card..how rude of me~

Warranty Quandary

The question is: How long is the Gen2 CPS' warranty period?

Sales: 3 years, confirm 3 years! If you take bank loan, bank will extend another 2 years. So total is 5 years.

Service Assistant: Proton give 2 years. All Proton cars comes with only 2 years warranty. If you take bank loan, bank will give additional 3 years. This is called the extended warranty. The bank will send you a EWP (Extended Warranty Period) letter or certificate.

But Proton's brochure and website says it's 5 years extended warranty, it didn't mention anything about needing a bank loan to get it. What if I pay cash? Means I don't qualify for the 5 years warranty? This is very misleading then!

Sales: If you pay cash, then it's just 3 years. Because no bank will extend for you. So, if you want 5 years warranty, then get bank loan.

Service Assistant: If you pay cash, then it's just 2 years. Because no bank will extend for you. So, if you want 5 years warranty, then get bank loan.

Conclusion: So, it seems that you need a bank loan in order to get the warranty 'extended' to 5 years since both sales and service seems to be consistent on that..
And the Owner's Manual states that it's only 2 years (don't believe the sales person, do some reading!)..

!!!-WRONG-!!!

I got this letter today:



It clearly states that the warranty of my Gen2 is March 18, 2014. 2014! That's 5 years from date of purchase. ^^ Guess that the staff at Proton need to be retrained! >.<

Close up of the warranty extension period:

Warranty Claim - Part 2

After the rear washer issue was settled, made appointment with Proton COE again to claim warranty on the door paint and leather seat on April 16, 8.30am. I thought this will be the last time, but sadly it's not! The door paint has been settled, I don't know how they removed the irregularity but they did without respraying the whole door.

Now on leather seat issue, after a very close and through inspection, the service advisor now says that it is not a 2nd defect, instead is an 'over cut' issue. He called a couple of other of his colleagues and then said he'll refer this to his superiors.

The car was left there for two days, as I was only allowed to collect the car on April 18 and that was after I called the service centre (was told that they only needed one working day to do their job). They explained that the reason they didn't call me to collect the car a day after is due to the leather seat problem. It seems that they do not keep stock of leather seats (too expensive according to them), so they have to order direct from vendor. If I had not called, wonder when can I get my car back!

Saw another couple of Gen2 CPS' there. One was also claiming warranty on radio and wheel alignment issues while belongs to an employee maybe? So I checked the bottom of the front bumper of both, and found that both are also scratched. Should I make a complain on their design defect (making the bumper wayyy too low for Malaysian roads) I wonder? Maybe Proton sent their design engineers to Lotus UK too often and they got used to the roads there!

Before leaving, went up to the showroom to check on the newly launched Exora. First impression is that it looks nice, but the interior colour is a bit dull to my liking. Seats are comfy and there are many places to stash your stuffs. Didn't manage to test drive the car since there are many ppl waiting for their turn. Good take on the MPV segment by Proton, but I would rather wait for the facelift.



Also, saw this kitted Gen2 on display:





a guide for future mods maybe? Dig the rims and the body stripe (especially in R3 colours) and also the spoiler. But for the time being, better save up and just be happy with what I have now~

Warranty Claim, Part 1

Made an appointment with Proton Centre of service Excellence for warranty claims. Went there at about 9.30am and a service assistant came to inspect the car.

As usual, complained on the rear washer, door paint and leather seat. Also mentioned of the boot light bulb and the front bumper issue. Service assistant claimed that due to the fact I went to an authorized service centre instead of Proton service centre to 'repair' the bulb, they can't do anything then. I was fine with that since it's an RM6.70 issue.

The major issues like the rear washer, door paint and leather seat can be repaired. But the door paint can't be done in 1 day, while the leather seats are said to be 2nd defect (means done by user, not a manufacturer defect). I was adviced to get a letter from my dealer if they were to address that issue. So, that day I only managed to get the washer fixed (the problem is with a folded hose).

The service centre is huge! Usually a normal centre can service like 8 cars max, at a time..but look at this:







And they have another service area just like this next to this.

So while my car is being fixed, I phoned my Sales Agent and he says he'll help me get the letter from his company.





When the car was done, I left at about 11.45am. Before I left, manage to get this shot: